Getting Started is Easy!

Look for your welcome email and watch the video.
  • 01Download the Direct2Care app

    Use the links provided below or in your welcome email, download the app to your tablet or smart phone.
  • 02Create an account

    Use the "Find Me" lookup feature to finish setting up the account your employer started for you. Follow the prompts to create a password and set up biometrics (like Face/Touch ID) to make logging in faster next time.
  • 03Add your family members

    Under the Settings menu in the app, Click on Household Members and add a new member. More info on family member eligibility here >
  • 04Schedule an appointment

    Click on Get Care and select the type of care you are looking for to request immediate care (typical wait time is 10-15 minutes).
  • 05Prepare for the appointment

    Verify you have a stable internet connection and a device that can connect to the platform. You may also want to prepare a list of questions or concerns to discuss with your healthcare provider. Depending on your ailment, you may want to be in a private location.
  • 06Meet with your provider

    Request a visit when convenient for you. Login to the Direct2Care app to get care. During the visit, you'll be able to speak with your healthcare provider and receive medical advice, diagnosis, or treatment as necessary.
  • 07Follow-up

    After your visit, your healthcare provider may provide follow-up instructions or a note, which you will receive via email.

Having trouble?

If you have any questions or concerns about using our virtual care platform, don't hesitate to reach out to our customer support team for assistance.

Download the App

From your smart phone or tablet, search Google Play or the App Store for Direct2Care, or use the links below to download.